The State of MO Workforce Survey is an essential tool designed to provide actionable insights that help us maximize the team member experience. Its purpose is to create a workplace culture that not only improves daily work life, but also directly enhances the services we deliver.
One comprehensive survey will be distributed annually. There will be a shorter reconnect survey mid-way through the year.
The annual survey measures four key themes and includes a longer set of questions that are the same for all State of Missouri team members. The reconnect survey includes a shorter set of questions for all team members, as well as unique questions for the departments that submitted custom questions. Therefore, some questions on the reconnect survey will vary department by department.
Yes, departments are given the opportunity to submit custom questions during the reconnect survey, which is a shorter survey released six months after the comprehensive annual survey.
The annual survey measures four key themes that are essential for a thriving workplace:
Culture: Focuses on belonging, respect, collaboration, and shared values. By evaluating workplace culture, leaders gain essential insights into how employees’ experiences align with the organization’s overall health. This is essential to foster a thriving, productive environment.
Direction: Addresses alignment with the departmental vision, goals, and belief in future outcomes. Evaluating how well team members understand and connect with the department’s direction helps leaders gauge the impact of departmental initiatives. This is a key metric for more informed strategic planning within the department.
Empowerment: Evaluates resources, team member autonomy, development, recognition, and productivity. This metric helps determine how much control and autonomy team members feel they have in their daily work and broader career with the State of Missouri.
Leadership: This theme measures trust, support, communication, feedback loops, and how effectively change is managed. Evaluating team members’ experiences with departmental leadership offers insights into how supported they feel, the level of trust they hold, and the overall effectiveness of their leaders.
We want to capture your responses as they naturally come to you. Allow yourself a solid [uninterrupted] 7-10 minutes to take the annual survey and 2-5 minutes to take the reconnect survey.
This survey is an opportunity to use your voice and help us build a better workplace. By measuring key areas like Empowerment and Culture, we can better understand what’s working and where we can improve. Your feedback provides the information that guides our leaders as they drive positive change and ensure we stay focused on what matters most to our team members.
An email invitation from Qualtrics containing the survey link is sent directly to your State of Missouri work email. The email will show it is from “State of MO Workforce Survey.”
If you didn’t receive an email, check your junk folder or “other” tab in Outlook. If you were recently hired or transferred, your information may not have been updated in time to receive the invitation. For questions, contact tmhelpdesk@oa.mo.gov.
Raw data is restricted within the OA Strategy & People Analytics Team to ensure security and confidentiality. Your personal information is confidential and will not be shared in any way that would make your response identifiable to your leadership. This distinction is key to protecting you while still allowing for meaningful and accurate data analysis.
The Division of Personnel within the Office of Administration, in collaboration with external experts, statewide focus groups, the Governor’s Office, and key stakeholders, identified these survey questions. The questions were chosen because they provide valuable insights into the State’s workforce.
The Division of Personnel hosted several statewide focus groups to hear directly from team members about what can be done to build trust, transparency, and better communicate. Human resource and operational excellence professionals also provided feedback and insights.
Department leadership can use this data, along with other data sources and anecdotal evidence, to identify areas of strength and areas for improvement. The dashboard has Qualtrics Assist which is built-in to support leadership in their decision making and action planning.
Team members receive an invitation to take the survey, and up to four reminders, only if they haven’t taken the survey. Departments may send additional communication to their team members to convey results and departmental action items.
The Division of Personnel will closely monitor the State of MO Workforce Survey and make incremental changes as needed, to ensure the survey matures and evolves to meet the State’s needs.
Templates are provided from the Division of Personnel for leadership to complete and utilize when communicating their departmental results and action items to team members.
The survey does not include self-identification questions because it uses a confidential format. Details such as department or division are automatically captured by the system. This helps to keep the survey brief while ensuring data accuracy. Individual responses and raw data will not be shared, and results will only be shown if there are five or more responses.
The survey was designed to focus on quantitative (Likert scale) questions to ensure consistency and confidentiality. This format allows for easier analysis and identification of trends.
The survey link needs to come directly from Qualtrics. Direct all team members to the State of MO Workforce Survey email(s) they personally received and do not share a link or create a QR code.
There are resources, such as a flyer and graphic for TV monitors, located on the Resources page of the State of Missouri Workforce Survey website. Please do not alter the flyer, such as adding a QR code, as the survey link needs to come directly from Qualtrics.
